World of Pools Returns Policy

Any items returned for exchange or refund must be returned in an unsoiled condition and in its original packing. Please contact us beforehand if you wish any help with this process.

Your right to cancel an order / contract - The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides you with a right to cancel your order at any time up to the end of the 14th working day following the day after the day on which you received your products. Within this period you do not need to give us any reason for cancellation. If you with to cancel an order within this period please e-mail realoffice@btconnect.com and quote your order reference number.

Cancelling or returning a contract or item after this period is at the discretion of Giraffe Enterprises Ltd.

Giraffe Enterprises are not liable for the cost of return on any items or products, although at our discretion we may offer a credit.

Please note that faults with inflatable items must be notified to us no later than 14 days after the day of delivery.